Refund Policy
This Refund Policy applies to services provided by CJ & Sons Property Garden Maintenance.
Our services
We provide property and garden maintenance services to residential and commercial customers. We aim to deliver all work to a high standard and ensure customer satisfaction.
Quotes and bookings
All quotes provided are based on the information available at the time. Prices may change if additional work or materials are required.
Bookings may require confirmation before work begins.
Cancellations
Customers may cancel or reschedule an appointment by providing reasonable notice before the agreed service date.
We reserve the right to charge for cancellations made at short notice or after work has already started.
Refunds
As our business provides services rather than physical products, refunds are considered on a case-by-case basis.
Refunds may be offered where:
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A service was paid for but not provided
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Work could not be completed due to an issue caused by us
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There was a clear error in billing
Refunds will generally not be provided for:
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Change of mind after work has been completed
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Delays caused by weather or circumstances outside our control
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Issues arising from pre-existing property or garden conditions not caused by our work
Problems with completed work
If you are unhappy with any work carried out, please contact us as soon as possible so we can review the issue and work towards a fair solution.
We aim to resolve any concerns promptly and professionally.
Contact us
For questions about bookings, cancellations, or refunds, please contact us through our website:
Policy updates
We may update this Refund Policy from time to time. Any updates will be posted on this page.